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Refund Policy

Shipping Policy

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We are committed to shipping all orders received within 10 business days from the date of the order placed. However, processing time may vary due to order size and holidays.


An extra Gift will be included in every order!


Once the order is shipped, will also not be responsible for any delay of shipment or loss of mail caused by the postage provider. Customers are responsible for any import duties, fees, and/or taxes related to an order. Because rates vary, we are unable to answer questions regarding your country’s import duties and/or taxes.


Your order will be shipped from Italy, with the shipping service of the country of departure which is 

Poste Italiane, once it has reached the country of destination it will be taken over by the respective shipping service (USPS for US, CanadaPost for Canada, LaPoste for France, and so on).


If the service is tracked, you can follow the initial part of the traceability by entering the code provided here Track Poste, once reached and registered by the service of your country that will take charge of the delivery, you can track it with the same code on the respective site.



ETA and Shipping Services


Shipping ETA for Italy
- Untracked Service 4/8 weeks
- Tracked Service 4/7 days


Shipping ETA for Europe
- Untracked Service 1/2 weeks
- Tracked Service 7/10 days


Shipping ETA for US and the rest of the World
- Untracked Service 2/8 weeks
- Tracked Service 2/4 weeks


ETA stands for Expected or Estimated Time of Arrival. So remember being an estimate this could vary due to different circumstances such as peak periods, holidays, strikes and so on.


We will also not be responsible for any delay of shipment or loss of mail, you will be able to check and contact your local Postage Company for updates and investigations. However Once the result of the investigation is showing as a “lost package” on your tracking, we will offer a free reprint – You will however need to cover shipping costs again.





Returned to the sender is a common policy used by most carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to the indicated return address. 

We have no way to cancel a RTS or get our hands on your parcel.


The following are common reasons for items returned to the sender:

- The address does not exist or is incorrect

- The addressee has moved without providing a forwarding address

- The item is refused by the addressee 


You’re fully responsible to :
- Insert a correct shipping address.
- Being present for delivery
- Pick up your package on time if you missed the delivery attempt (that includes all forms of contact with the shipping department)


If your package is RTS for one of these 3 reasons, once the package will be delivered back we will contact you to set up a new shipping. We understand that mistakes can happen to you and are happy to help make it better, however we can't offer a full refund being this a custom order.





Because our cards are custom, and meant for casual play, we do not accept returns, or refunds that aren’t due to a severe defect on our side. As a reminder, we’re not to be held responsable for any shipping carrier error.
Note that there will be some variation in color, contrasts, corners, texture, foiling, paper, and stamping vs original cards as we’re not attempting to counterfeit cards but only provide an high-quality proxy.
Beware, when selecting your card’s custom art always pick the file that visually looks the best, as any form of blurry picture will result in a blurry proxy.





For products damaged in shipping, contact us with images of the damage and we will replace the damaged items or we will offer credit store. In case of replacement, we will just ask you to cover shipping. We just want you to have a good experience with us despite any problems that occurred with bad handling by the postage service.


For any further questions please keep in touch with us here support@customthatcards.com.




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